Emirates has officially opened its state-of-the-art Crew Zone, a dynamic, dedicated space designed to support the wellbeing and professional growth of its world-class cabin crew. Located at the Emirates Group Headquarters in Dubai, this innovative facility represents a key investment in both employee engagement and operational efficiency.
The Crew Zone, which boasts a modern, open-plan design, is accessible to crew members 24/7. It includes a wide range of services tailored specifically to the needs of cabin crew, including educational workshops, a beauty and wellbeing hub, interactive lounge areas, and other resources that promote a sense of community and support.
A Dedicated Space for Crew Wellbeing and Engagement 
With a total investment of AED 3 million, the Crew Zone spans 7 distinct zones designed to accommodate up to 200 crew members at a time. This facility allows crew to connect with colleagues, engage in professional development opportunities, or simply unwind after a busy shift.
From sipping a coffee and finishing inflight reports to attending workshops or receiving personal consultations, the Crew Zone has been designed to ensure that every aspect of a cabin crew member’s needs is met. The space also fosters cross-departmental collaboration, encouraging crew to engage with various Emirates stakeholders and initiatives.
A Tour of the New Crew Zone
- Crew Engagement Zone: This multifunctional area is where crew can engage with Emirates’ latest initiatives, attend product launches, and participate in in-person workshops. Real-time event calendars and interactive screens allow crew to schedule their participation using their mobile phones, making it easy to take part in activities that include health and fitness sessions, safety training, and more.
- One Device Hub: This dedicated area offers seamless tech support for Emirates’ innovative One Device programme. Here, cabin crew can get assistance with their Apple iPhones and iPads, ensuring their devices are set up properly and functioning smoothly to improve in-flight service.
- Crew Lounge: Designed for relaxation, this area features comfortable seating, where crew can recharge, catch up on work, or simply enjoy a coffee after a flight.
- Facilities Distribution Service: A streamlined counter service where crew members can drop off or pick up essential documents, such as visas and regulatory papers, or new devices. This hub ensures that all crew-related needs are addressed quickly and efficiently.
- Crew Computer Zone: Equipped with high-speed internet and individual workstations, the Crew Computer Zone offers crew a space to complete digital tasks, such as booking flights or printing documents, in a comfortable and well-equipped environment.
- Crew Connect Services: Available 24/7, this area provides customer service and operational support to crew members, allowing them to resolve any queries or requests in person or remotely via phone or email.
- Beauty Hub: Open five days a week, the Beauty Hub offers an immersive experience with personalized consultations on skincare, nutrition, fitness, and makeup application. The hub also hosts group events and masterclasses aimed at enhancing crew members’ personal care routines.
An Ongoing Commitment to Crew Excellence
This new addition to the Emirates Group Headquarters further exemplifies Emirates’ ongoing commitment to creating a positive, supportive environment for its cabin crew. The Crew Zone provides a space where crew can connect, learn, relax, and access the resources needed to succeed, ensuring that Emirates continues to attract top talent from around the world.
As Emirates continues to recruit cabin crew globally, aspiring candidates can find more information and apply through the Emirates Group Careers website.
